Customer Success Specialist

Our Customer Success team works directly with our customers to understand their business and technical requirements and partner with them to ensure a successful deployment of their campaign as well as ongoing satisfaction over the duration of the relationship. Customer Success works at the nexus where all aspects of our company come together: Technology, Marketing, Sales, Training and Support.

What you’ll do:

• Provide front-line support for platform and device questions.
• Perform set up and on-boarding once a contract is signed with a client.
• Aid the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to your customers.
• Investigate and resolve user experience issues through evaluation and testing
• Communicate consistently with customers throughout the contract life-cycle, escalating important issues where needed.
• You will need to speak, and teach, intelligently on the value and usage of each part of the Grassroots Unwired platform.
• Apply your domain expertise with customers in best practices discussions, whether those are specific to the use of Grassroots Unwired or general Customer Success conversations.
• Provide resources to answer customer questions, identifying needs for customization and further implementation where applicable.
• Be a trusted adviser to enable customers to apply our tools to achieve their objectives.
• Manage our android device inventory and shipping and receiving process.

Who we’re looking for:

• Ability to quickly learn and master our technology platform.
• Demonstrated exceptional customer skills from previous employment.
• Strong and proven track record of successfully managing customer relationships and technical projects.
• Excellent work ethic.
• Self-motivated, team-oriented, very responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Demonstrated ability to deal with change and excel in high-stress situations.
• Self-managed, responsive, and dedicated to customer
• Attention to Detail
• 2-3 years in a Customer Service (in a technical role), Help Desk or a related field
• Availability to be on-call during some weekends

Compensation, Benefits, and Perks:

• Competitive salary and equity
• Employee’s insurance coverage (medical, dental, vision)
• A “take what you need” vacation policy
• Potential for rapid and meaningful advancement within our organization
• Snacks
• Some travel available if interested

About Grassroots Unwired

Grassroots Unwired operates on the principle that groundbreaking technology can expand a constituent base, amplify fundraising results, and capture information that can be useful across the entire campaign or organization. But most importantly, Grassroots Unwired inspires our clients to be mobile and have the face to face conversations that create a movement.

By empowering non-profit organizations working to save our environment, balance inequality and improve our communities, Grassroots Unwired bridges historical canvassing with groundbreaking technology. We are transforming the way our clients galvanize support for their candidates and their causes.

Job Type: Full-time
Remote status: Hybrid
Education: Bachelor’s (Required)